1. Return Period
1.1 Non-Defective Returns
Non-defective products can be returned within 14 days of receiving your order. The product must be unused, in its original packaging, and in resaleable condition. A 15% restocking and admin fee will apply to all non-defective returns.
1.2 Defective Returns
If a product is defective within the 6-month warranty period, it will be repaired or replaced at no additional cost to you. To qualify for a defect claim, the product must be returned as soon as possible after discovery of the defect.
2. Refund Process
2.1 Refund Eligibility
Refunds will be issued for the original purchase price minus the 15% restocking fee for non-defective returns. The refund will be processed to the original payment method used.
2.2 Refund Timeframe
Refunds will be processed within 14 business days after the returned product has been inspected and confirmed to meet the conditions outlined in our Return Policy.
3. Return Shipping Costs
3.1 Return Shipping
You are responsible for the return shipping costs unless the product is defective or incorrect. We recommend using a tracked shipping service to return products, as we are not liable for items lost in transit.
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General sales & clearance sales
1. Refund Policy
For general sales (including but not limited to Black Friday, seasonal sales, etc.), refunds will only be accepted within 7 days from the date of receipt of the product. After this period, we offer store credit for returned items, which can be used on future purchases.
2. Returns for Defective Items
If the item is defective or faulty, the product will be returned to us at no additional cost, and we will either repair, replace, or offer a refund within the 6-month warranty period. This applies only to defective items as per the warranty guidelines.
3. Condition of Return
All returned items must be in original packaging, unused, and in the same condition as when received. Returns will only be accepted if the product is in resellable condition. If the item shows signs of use, it will not be eligible for return or exchange.
4. Non-Defective Returns
Returns of non-defective items beyond 7 days will not be eligible for a refund, but we will provide store credit for the value of the product, minus a 15% restocking and administrative fee. The item must be returned in original, unused condition.
5. Promotional Periods
During promotional events, including Black Friday and clearance sales, refunds and or exchanges are not offered as all sales are final. In certain cases, store credit may be issued at our discretion, subject to the terms of the promotion.
6. Non-Transferable
Store credit is non-transferable and can only be used by the original purchaser.
