FAQ

Almost all of them, yes. Our vellies, bags, socks, boots, and our new Chelsea Barefoot are proudly made right here in SA.

Our other barefoot shoes, however, are made in China. We tried hard to find a local supplier who could make them to our standards, but it just didn’t work out, yet.

If you know a local supplier who can help us bring barefoot manufacturing home, let us know! Seriously. Drop us an email at info@sapmok.com.

We’re proudly South African and always looking to keep more of our production local.

When selecting a size for our products, we highly recommend that you follow our sizing guide. Our sizing guide provides detailed instructions on how to measure yourself accurately.

It is important to note that different styles may have slightly different sizing. So we suggest reviewing the specific sizing information for each product before making your purchase. If you have any questions or concerns about sizing. please do not hesitate to reach out to our customer service team for assistance.

We’re sorry to hear that you’re unable to place an order. Please contact Customer Service and we will work on resolving the issue as quickly as possible

If the product you want is in stock, you can expect to receive your order within 3-7 working days. This time frame includes processing, packaging and shipping. We will also send you email updates on the status of your order. So you’ll know when to expect it.

If the product or size you’re looking for is not currently in stock. Please be aware that there will be a lead time of 20-25 working days before we can fulfill your order. This time frame allows us to manufacture or source the item from our suppliers, perform quality checks and prepare it for shipment. We will keep you updated on the progress of your order via email. So you’ll always know when to expect delivery.

We’ve got stockists around SA, and you can come visit us in Pretoria. Pop us a message, and we’ll point you to the closest spot.

Ja, they’re made to. We use strong leather, proper stitching, and tough soles. But hey, if something’s not right, we’ll sort you out. Our team checks quality every day – and if a pair doesn’t live up to our name, we replace it. Simple as that.

TPR (Thermoplastic Rubber) is flexible, lightweight, and tough – perfect for barefoot shoes because it moves naturally with your foot. It doesn’t crack easily, handles wear like a champ, and here’s a bonus: it’s recyclable.

We chose it because it works, for your feet and for the planet, too.

Don't worry, just pop an email and we will assist; info@sapmok.com.

We accept returns for orders within 2 weeks of purchase. The items must be in unworn, brand new, and sellable condition. You must also provide a slip or proof of purchase.

Unfortunately, we cannot accept returns for items that have been worn or if the return request is made after the 2-week period. All returned items must be in brand new, sellable condition and within the 2-week timeframe.

To process your return, please ensure the item is in unworn, brand new, and sellable condition. Additionally, you must provide a slip or proof of purchase.

Resole Qualify:

• Resoles cost R300.00 each.
• Sole must be worn out at least 70% showing a smooth texture.
• Inner board should be in perfect condition without any damage.
• Stitch down must be in good condition.

• Cost of R750.00 per revive.
• Inner board must be damaged, cracked, or torn.
• Stitch-down has come undone.
• Outer sole is worn out and has reached the inner board, causing it to stick out.
• If the leather is torn at the stitch down area the vellie can’t be revived.

Note: Torn leather cannot be fixed.

If you need a repair, please allow a lead time of 7-15 working days. During this time, we will diagnose the problem, perform any necessary repairs, and test the item to ensure that it’s working properly. We’ll keep you updated on the progress of your repair via email. So you’ll know when to expect your item to be returned to you.

Caring for your vellies could extend the need to be replaced and delay the need to be revived.

See our cleaning instructions below:

1. Remove any dust with a damp cloth.
2. Mix 1 part mild soap – such as a facial soap, dishwashing liquid or very mild clothes detergent – with 8 parts lukewarm water.
3. Pour a bit of the solution onto a sturdy cloth or sponge, preferably a microfibre cloth. Never put the mix directly onto the leather as this could cause over- saturation.
4. Gently wipe the stain.
5. Once the stain has dissolved, leave the shoes to dry naturally, away from direct sunlight.
6. After drying, we recommend to spray the leather with leather sealant to prevent further stains. This product is oil and water repellant.
7. Use the Sapmok leather cream to soften leather when it is old, hard and stiff. Keep in mind that any leather cream will darken the colour of the leather.

Shop our spotless cleaning kit or leather care products for optimal results.

We offer a 6-month manufacturing warranty on all our footwear. If there's a defect during this time, we’ll repair or replace your shoes.

Be sure to read the full warranty policy here.

Issues that arise beyond the warranty are reviewed on a case-by-case basis to ensure customer satisfaction.

Send us a mail!

Our warranty doesn’t cover normal wear and tear, improper fit, or damage caused by misuse.

Be sure to read the full warranty policy here.