It's hard to get a genuine leather belt. Got this one for hubby as he's been looking for a good belt for ages.
first and last order. Appalling
Hi Lara,
We're sorry to hear that you feel this way.
We'd just like to clarify the timeline.
Your original email of 18 June was sent to an incorrect email address (hello@sapmok.com), which is not an existing Sapmok inbox. Once you forwarded your enquiry to our correct email address (info@sapmok.com) on 25 June, we responded within the hour, answering all of your sizing and returns questions in full.
No further communication was received from you.
You then placed your order on 6 July, after our Final Clearance Sale had commenced. From 1 July, our website clearly displayed that all clearance sale purchases were final, with no returns or exchanges, due to our business closure. These terms applied to all purchases made during the clearance sale.
Your request to exchange the boots was only received on 27 July, after they had been purchased under the clearance sale terms.
We appreciate that the sizing wasn't suitable, but we have applied the same published clearance sale policy consistently to all customers.
Lovely designs, easy to apply and they work really well. A great way to repair clothing while adding a nice decorative touch. Very happy with the quality.
