FAQ

How do I select the correct shoe size?

1. Measure your foot from heel to toe (place the bottom of your foot on a ruler)

2. Refer to the size chart and compare your foot length to the chart

3. The ideal size will be 5 to 7mm longer than your measured foot length (more or less coinciding with your regular UK shoe size)

4. Please keep in mind that leather stretches.

The measurements in the chart indicate the shoe's inner length, same as the last used to manufacture your shoe.

How long will I wait for my order?

All our products are lovingly handcrafted so if an item is not in stock when you purchase it our skilled team goes to work to make it specially for you.

Delivery timelines on products that are in stock as well as those that are made to order:

In stock items
Main centres: 1 - 2 work days
Outlying areas: 3 - 4 work days

Made to Order Items
All areas: 10 - 15 work days

How do I clean my leather Sapmoks?

Remove any dust with a damp cloth:


1. Mix 1 part mild soap – such as a facial soap, dishwashing liquid or very mild clothes detergent – with 8 parts lukewarm water.


2. Pour a bit of the solution onto a sturdy cloth or sponge, preferably a microfibre cloth. Never put the mix directly onto the leather as this could cause oversaturation.


3. Gently wipe the stain.


4. Once the stain has dissolved, leave the shoes to dry naturally, away from direct sunlight.


5. After drying, wipe with a pea-sized amount of leather moisturiser to protect the material.

How do I clean my suede Sapmoks?

To clean your suede Sapmok product, use a small amount of ordinary dishwashing liquid mixed with lukewarm water and brush the suede with a soft brush. Blot dry with a clean cloth or sponge.

Spray Leather food on afterward.

Some handy tips to care for your leather product:

1. Stuff your shoes with newspaper and leave to dry in a cool, ventilated area.

2. Use leather food when dry to keep leather moist.

3. Use Specific Leather food for specific leather (Suede, Nu-Buck or Full Grain) Use only Leather food Spray for Suede & Nu-Buck Shoes will get darker after applying leather food, should return to it's original colour in a day or two.

4. Feed leather on a regular base. 

5. Don’t wash with unnatural chemicals (foot oil, pure dubbin, saddle soap, etc)

6. Don’t wash with any machine of such.

7. Don’t dry in direct sunlight, next to a fire or other heat source.

8. Don’t swipe in circles

For more information on cleaning and handling your leather goods, please send us an email to info@sapmok.com 

Whats the difference between the Niassa and the Brakner

The Niassa is the classic vellie, with a square toe and has a wider fit. Where the Brakner has a round toe which gives you a slimmer and more formal look.

Safe Payment

Safe payment options so you can buy with confidence.

To Your Door

Delivery to your door, whether local or international.

365 Day Warranty

1 Year warranty on all our products. And we resole shoes free of charge.