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Frequently asked questions

WE'RE OFTEN ASKED

How to clean and care for my Sapmoks?

See our clean & care instructions below:

  1. Remove any dust with a damp cloth.
  2. Mix 1 part mild soap – such as a facial soap, dishwashing liquid or very mild clothes detergent – with 8 parts lukewarm water.
  3. Pour a bit of the solution onto a sturdy cloth or sponge, preferably a microfibre cloth. Never put the mix directly onto the leather as this could cause over- saturation.
  4. Gently wipe the stain.
  5. Once the stain has dissolved, leave the shoes to dry naturally, away from direct sunlight.
  6. After drying, we recommend to spray the leather with leather sealant to prevent further stains. This product is oil and water repellant.
  7. Use the Sapmok leather cream to soften leather when it is old, hard and stiff. Keep in mind that any leather cream will darken the colour of the leather.

What is the difference between the Niassa and Brakner?

The Niassa has a square toe and a wider fit, the Brakner has a round toe and a regular fit, and both have excellent heel support.

What size must I order?

Please see our size chart. We do advise taking one size smaller than your usual as our shoes are a bit bigger than normal sizes. Leather also stretches over time.

Does my leather shoes get darker over time?

As leather matures, it does go darker, but if you look after them and follow proper care and clean instructions they will not easily change colour, unless leather cream is applied. We have two products you can use to take care of your vellies; leather cream and leather sealant. The leather sealant makes your shoes oil and water repellent. It's a great product to start with to take care of your vellies. We recommend using the leather cream only after your vellies are showing signs of dryness, as the cream darkens leather. 

How do exchanges work?

Kindly send the pair back to us with the reason for exchange and your contact details attached to the parcel. We will then do a quick condition evaluation of the shoes. Delivery Address: 69 Thomas Edison street, Menlo Park, Pretoria 0081 or PostNet Menlo Park, Pretoria.

Why do I have to wait 15 days for my vellies?

Our vellies are handmade, and therefore made to order. We do have stock of certain vellies, in this case the ETA of your order is 5 working days.

What payment options do you accept?

We accept most major credit and debit cards (Mastercard, Visa and AMEX) as well as PayPal, Payfelx and Ozow.

Do you make custom belts?

We are able to make a custom belt if you provide us with a specific buckle. Unfortunately, we don't make belts where the buckles are interchangeable. You can give us the length in cm/mm you’d like the belt to be. Would you kindly send a photo of the buckle to SapmokHQ (0636199763) to take further steps.

What is your exchange policy?

If incorrect size or colour ordered is due to your fault, you will be liable for the return courier costs. Once the shoes are at our head office, we will do an evaluation. If the shoes have not been worn and are in a sellable condition, we will happily exchange the product for you!