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  1. All exchanges must be made within 14 days of receiving the product.
  2. To initiate an exchange, please fill out the form located on our Exchanges page. If you experience any difficulties with the form, please contact our customer service team at
  3. Sapmok reserves the right to refuse any exchange request that does not meet our conditions for exchange.
  4. Exchanges can only be made for products of equal or lesser value than the original purchase. If the desired exchange product is of greater value, the customer will be responsible for paying the difference.
  5. Sapmok is not responsible for lost or damaged products during the exchange process. Therefore, we strongly recommend that you use a trackable shipping service or purchase shipping insurance to protect your product during the return shipping process.
  6. Once we receive your returned shoes, we will inspect them to ensure they are in their original condition. If the shoes meet our exchange policy requirements, we will issue a store credit for the original purchase price of the shoes. This store credit can be used to purchase a different pair of shoes from our online store.
  7. Please note that we do not offer refunds for exchanged shoes. Our exchange policy only applies to shoes that are in their original condition, with all tags and packaging intact.
  8. If you receive a defective or damaged pair of shoes, please contact our customer service team immediately at We will work with you to ensure a satisfactory resolution.
  9. We only facilitate local exchanges within South Africa.

We agree to accept returns and issue refunds for Goods under the following conditions:

1. The Goods have manufacturing defects.

2. The Goods received are of incorrect size.

3. The Goods received are of incorrect color.

4. The Goods are returned within 14 days of delivery.

The refund is subject to us receiving the returned Goods in the same condition as dispatched and as purchased.

If the incorrect size or color was ordered due to your fault, you will be responsible for the return courier costs.

We will make every reasonable effort to accurately reflect the description, availability, purchase price, and delivery charges of Goods on the Website. However, if there are any errors on the Website that are not due to our gross negligence, we will not be liable for any loss, claim, or expense related to a transaction based on any error. In such cases, our liability will be limited to refunding you for any amount already paid, or as set out in the returns policy.

We reserve the right to inspect the returned Goods and to determine whether they are eligible for a refund. If we determine that the Goods have been used or damaged, we reserve the right to reject the return and withhold any refund.

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